Have you ever picked up your iPad, only to discover it has been disabled by your curious children who entered the password too many times? Or maybe you've done it yourself when you've forgotten the passcode you created a month ago? if you enter in an incorrect password too many times, iOS will think someone is trying to break into your device and will disable it.
The problem with a disabled device is that you can't type in the password anymore, even if you suddenly remember it. You either have to wait a certain amount of time or connect the iPhone, iPad or iPod touch to iTunes, if it has been permanently disabled. Here are a few tips to help you get that device unlocked without losing valuable information.
Try to back up the iOS device in iTunes
The first thing you should try to unlock your disabled device is a simple iTunes backup. Connect your iOS device to your computer via USB and open iTunes. Select the device in the upper right-hand corner to display its properties in the main screen.
Click on the "Back Up Now" button to start a sync. You may be prompted to type in your password on your iOS device to start the sync because the device is locked. Once you have typed in your password, you can cancel the back up and start using your device.
Restore the device using iTunes and a previous backup
If the backup trick doesn't work, then you may have to reset the passcode by restoring the device. This only works if you have previously synced your device with iTunes and have a backup stored on your computer. Follow these steps to restore your device and reinstall your backup.
- Connect the device to the computer with which you normally sync and open iTunes.
- If the device is still disabled, or if iTunes does not automatically sync your device, sync the device with iTunes by pressing the "Back Up Now"